Daily Archives: Thursday, March 19, 2020

Important Updates Related to COVID-19

For Guests Checking-In

We at Gatlinburg Falls Resort / Venture Resorts care about the health and safety of our guests and our staff.  To help you have a safe vacation, we want you to know that we’ve implemented the following changes in response to the COVID-19 pandemic.

  1. Virtual Check-in: We are closing our offices and providing a virtual check-in for all guests.  To check-in, visit this page
  1. Additional Cabin Cleaning: Our staff has implemented additional cabin cleaning using chlorine-based disinfectants and are cleaning every surface.  Both our cleaners and housekeeping inspection team will wipe down surfaces.
  1. Updated Cancellation Policy: Guests who have stays booked in March and April can cancel their stay and receive a lodging credit that can be used any time in the next 12 months.

Your health and well-being are our highest priority and we truly appreciate the trust that you place in us.

If you have any questions please contact us at [email protected].