Buckingham Palace

5.0

Positive: Everything was great! Clean everything worked properly overall very satisfied Negative: Great view.

Thank you so much for the wonderful feedback! We're thrilled that you found everything clean and in great working order—that's exactly what we strive for. We're also glad you enjoyed the view! We'd love to have you stay with us again soon. Madison, Venture Smoky Mountains

Submitted on Aug 02, 2026 through Booking.com

4.0

The cabin was good for the amount of people we had staying there, and it was a safe area. The pictures of the property are definitely out dated. The cabin looks brand new in the photos, but it definitely is not. There were very minimal kitchen supplies, so you need to bring a lot of your own for cooking. The beds only had one thin cover on them, so bring extra blankets with you. None of the beds had full bedding on them like the pictures show. The beds were also not comfortable and need to be updated. The ovens had dust in them and several utensils were dirty in the drawer so that all had to be cleaned before we could use them. There weren’t any lights inside the refrigerators either, so good luck getting a midnight snack. We were not able to use the hot tub because it never got warm enough. The air hockey table had no air so it didn’t work properly. The arcade game upstairs that has pac man on it needs a new joystick. If you are traveling with small children, I recommend bringing a baby gate for the stairs. The cabin is not child proofed. The benches that are at the tables in the kitchen are very dangerous! If you are sitting on the end of one and someone isn’t sitting on the other end to balance it, they will tip over. They are like a see-saw. My mother actually fell because of this. I would not go back to this cabin or recommend it to anyone. It is way over priced for what you get.

Thank you for your feedback. We're sorry to hear about your experience as it does not reflect our standards. We will be sure to address your concerns, including the beds, kitchen supplies, blankets, cleanliness, and arcade games with our homeowners and maintenance staff promptly. Your safety and comfort are our top priorities and we appreciate your input. We hope to have the chance to rent to you again in the future, where I am confident we can provide a better rental experience. Madison, Venture Smoky Mountains

Submitted on Dec 01, 2025 through VRBO

4.0

my review

Over all it’s was a great cabin, it did have its perks. The space the view the balcony’s were perfect for a large family. BUT the WiFi wasn’t great so we couldn’t take advantage of the theatre room like we wanted, the listing says two hot tubs available, there’s only one, and also it says a gas grill was provided, we weren’t even able to grill because of how small the grill was, and it wasn’t gas. The tubs could be replaced as far as the bottoms they are scratched up and discolored. The covers on the beds look very cheap, some had stains and holes in them. Just seems like the cabin can be updated in those areas. But it’s the perfect view, it is put together nicely. So I give my stay a 4.0

Thank you so much for your thoughtful review and for choosing to stay with us. We're so glad to hear that you enjoyed the space, the balconies, and the beautiful views—it’s great to know the cabin worked well for your family! We also really appreciate you pointing out the areas where we can improve. Your feedback about the WiFi, theater room, grill, hot tub listing, and the condition of some furnishings is incredibly helpful. We're already looking into these items to make sure they’re addressed and improved for future guests. Thanks again for staying with us and for the honest review—it helps us grow and create a better experience for everyone. We’d love to welcome you back again in the future!

Submitted on Apr 01, 2025 through VRBO