Daily Archives: Tuesday, May 19, 2020

Important Updates Related to COVID-19

For Guests Checking-In

We at Gatlinburg Falls Resort / Venture Resorts care about the health and safety of our guests and our staff.  To help you have a safe vacation, we want you to know that we’ve implemented the following changes in response to the COVID-19 pandemic.

  1. Virtual Check-in: We are closing our offices and providing a virtual check-in for all guests.  To check-in, visit this page
  1. Additional Cabin Cleaning: Our staff has implemented additional cabin cleaning using chlorine-based disinfectants and are cleaning every surface.  Both our cleaners and housekeeping inspection team will wipe down surfaces.
  1. Updated Cancellation Policy: Guests who have stays booked in March and April can cancel their stay and receive a lodging credit that can be used any time in the next 12 months.

Your health and well-being are our highest priority and we truly appreciate the trust that you place in us.

If you have any questions please contact us at [email protected].

UPDATE – June 10, 2020

The Smokies Are Mostly All Open. The Visitor Centers are now open in the national park, Dollywood opens June 15, all of the mountaintop places are open, and many of the town attractions have reopened. There’s a Mask etiquette lots of places – staff are wearing masks for your safety and the return favor would be appreciated. Lots of happy visitors. All good.